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Example cases

  • Case (generic)
  • Approval
  • Task (from a flow)
  • Process
  • Flow
  • Exchange documents with business partner (B2B scenario)
    • Company A's internal case with all of company A's people involved
    • Company A&B's shared case with only the contact people from A and B dealing with this case
    • Company B's internal case
  • B2B process case modeling the information exchange?
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  •  
  • Group discussion
  • Meeting
  • Priority (+ manager tracking features)
  • Workflow task
  • Repository artifact
  • Complaint 
  • Issue (e.g. callcenter, jira)
  • Linking public and private cases.  Convenience features to propagate content from private to public.
  • Time tracking.  Tasks start and stop button.  Series of time periods is stored.    Automatic step to create invoice for time spent on case and send it to google checkout.  
    • Easy publishing this invoice to the public related case so that client can see it
    • Combine time spend with line items based on a product catalog.  Sort of like a related content piece similar to confluence task lists.
  • Customer (CRM)

Tags

  • ToDo
  • Archived

Example processes

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