Example cases

Exchange documents with business partner (B2B scenario)
- Company A's internal case with all of company A's people involved
- Company A&B's shared case with only the contact people from A and B dealing with this case
- Company B's internal case
B2B process case modeling the information exchange?

Group discussion
Meeting
Priority (+ manager tracking features)
Workflow task
Repository artifact
Complaint
Issue (e.g. callcenter, jira)
Linking public and private cases. Convenience features to propagate content from private to public.
Time tracking. Tasks start and stop button. Series of time periods is stored. Automatic step to create invoice for time spent on case and send it to google checkout.
- Easy publishing this invoice to the public related case so that client can see it
- Combine time spend with line items based on a product catalog. Sort of like a related content piece similar to confluence task lists.
Customer (CRM)

Example processes

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