- Case (generic)
- Task (from a flow)
- Exchange documents with business partner (B2B scenario)
- Company A's internal case with all of company A's people involved
- Company A&B's shared case with only the contact people from A and B dealing with this case
- Company B's internal case
- B2B process case modeling the information exchange?
- Group discussion
- Priority (+ manager tracking features)
- Workflow task
- Repository artifact
- Issue (e.g. callcenter, jira)
- Linking public and private cases. Convenience features to propagate content from private to public.
- Time tracking. Tasks start and stop button. Series of time periods is stored. Automatic step to create invoice for time spent on case and send it to google checkout.
- Easy publishing this invoice to the public related case so that client can see it
- Combine time spend with line items based on a product catalog. Sort of like a related content piece similar to confluence task lists.
- Customer (CRM)