Like any Louis Vuitton outlet store, if you look cheap and under dress you are racial profiled by the security guards. It's awkward moment because they'll think you are a thief's and come here to steal and not to buy.
I purchased couple items here before and as always they have to cater the best to you because they want the sale.
Anyhow, my most recent visit was to see if I can repair my Louis Vuitton handbags, because the threading came loose. They told me it wasn't repair able because it has already cracked a bit. So I showed them my business card bi fold that I use as wallet and they were not sure if it was repairable and it would cost money, so they told me they would try it out and send it to see if it's repairable. Indeed it was not repairable and I wasn't charged. I was also tricked saying it would be charge; the truth is they do not charge until they work your leather goods. I found out because when I was in line I over heard another agent helping someone repairs her purse.
The customer service is alright, but most part they are hustling so they try to get their sales.
Overall, it's one of the authentic Louis Vuitton outlet stores in San Francisco and its good, just take your time and browse. It's not cheap and you will walk out happy at end because it's nice leather goods.
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